Practical Information

We cannot guarantee that everything will be perfect and that you will love every single minute of your trip, there are certain conditions over which we have no control.

But we can guarantee that:

• We will give you our best possible service
• We will bend over backwards to fix any problems or correct any mistakes
• We will be available 24 hours a day for emergencies during your trip with us (through our hotline numbers)
• We will do our best to make your trip an unforgettable experience
• We do not surprise you with additional fees: What you see is what you pay
• We can show you Thailand in a way that you can never experience on your own
• Our drivers are safe, cautious and very experienced

This is our Guarantee to you.

1. For Rent Driver, Half Day and Full Day Tours

Confirmation

• You can pay a small deposit (1,000 – 2,000 Baht) depending on the booked service
• You will receive a confirmation email from us within 24 hours after you made the payment

Cancellation Policy

• Full refund of the deposit is available if you email us up to 48 hours before the trip, except for December, Chinese New Year, and Songkran when the limit is 14 days. 

2. For 3 Days Highlights Multiday Tour

Confirmation

• You can pay a deposit of 50% or the full amount to confirm the booking
• You will receive a confirmation email from us within 24 hours after you made the payment

Cancellation Policy

• Cancellation fee of 25% is charged if cancelled 30 days or less before the trip
• Cancellation fee of 50% is charged if cancelled 14 days or less before the trip

Choose from our standard tours available for online booking or fill in the booking form.

Read terms and conditions before you book.

Climate

The climate of Thailand is generally hot and humid. The best time for visiting is generally between November and March but this may vary slightly from north to south. This season is cooler and drier than the rest of the year.

The rainy season from May to October might still be a nice time to visit as the prices for accommodation drops and there are less tourists but be prepared for occasional rain showers or sometimes continual heavy rain for days. There might be rough seas, thunder storms and rip tides around the islands during the rainy season so take your precautions.

So when is the best time to go? – check out our post The best time to visit Thailand

Visa

Tourists from most countries don’t need a visa before entering Thailand for shorter stays but check with the Thai embassy if you are uncertain.

Vaccination

Before travelling to Thailand you will have to take some vaccines. Every traveler should take vaccine against Hepatitis A and B and Tetanus-diphtheria. Depending on length of stay, activities and where you plan to travel other vaccinations as well as Malaria tablets might be recommended. Contact your local vaccination office for more information.

Travelers should also bring along an antibiotic and an anti-diarrhea drug to be started promptly if significant diarrhea occurs. It might also be wise to bring along a first aid kit if travelling in rural areas or to the islands as smaller pharmacies might be ill equipped.

Shopping in Thailand

Most goods are cheaper in Thailand than at home. Clothes, bags and suitcases, food, handicrafts and souvenirs are among the items that can be purchased at low prices. The cheapest places are often at local markets away from the tourist tracks. But good deals can also be found at shopping malls and bigger markets frequented by tourists.

The worst place to shop is at the beach as the prices here can be 2-3 times or more over normal price. Bargaining is the norm except in bigger shopping malls where the items have price tags. Learning a few phrases in Thai and bargaining with a smile can get you a big discount but expect to pay more than Thai people pay for the same items.

Jewelry and precious metals and stones can also be bought cheaply in small shops or on the street in Thailand but ONLY if you know what you are doing. The safest bet is to go to a bigger shop where they have a license for dealing in mentioned items and are backed by a government guarantee.

Tailor-made clothes are very popular to buy in Thailand as the prices are good and also the quality but again only if you know what you are doing. The best places to buy are among reputed sellers in bigger cities such as Bangkok and Chiang Mai.

Eating out

Eating out is a favorite past-time among Thais. It’s often said that you can’t go more than 10 meters in any direction in Bangkok without having a chance to buy something to eat. Follow the crowd and be adventurous in tasting and you can sample excellent food from small restaurants and street stalls at very reasonable prices. Chinese seafood restaurants and western restaurants costs much more.

Read more about Street Food in Thailand

How you meet a new culture and its people are critical for what impressions and opinions you are left with after a visit. By learning a little about other cultures you arrive more prepared and more curious and it will be more exciting than “scary” to stumble into cultural situations.

Wai – saying hello in ThailandIt’s no different with Thai culture. The customs and etiquette of Thailand is in many ways different than what westerners are used to. Taking the time to learn a little about the culture of Thai people and a few phrases of Thai language will definitely make your holiday a more memorable and better experience.

Having said that, Thai people are very tolerant. They are quite used to “farangs” behaving inappropriately. They are much too polite to say anything, but that doesn’t mean they will not frown on clumsy tourists disrespecting their culture.

Here are some do’s and don’t’s when visiting Thailand:

Do

…be respectful to Buddhism. Always dress respectfully when entering temples. Wear long pants, shirts with sleeves etc.

…be respectful of the royal family. Thai’s have enormous respect for their King, in fact there are pictures of the royal family in nearly every home. Also beware that speaking badly of the royal family can land you in prison.

…be respectful to those older than you.

…take off your shoes when entering a temple or a Thai person’s home (and even in some shops).

Don’t

…point at things with your feet or the soles of your feet, especially people or Buddha images. This is considered most rude because the feet are the lowest part of the body both physically and spiritually.

…touch a Thai person’s head. The head is the highest part of the body both physically and spiritually.

…kiss or show too much affection in public. This is considered impolite in Thailand.

…shout or get too visibly angry in public. Saving face is very important for Thai people, even your face.

…buy or do drugs in Thailand. The penalties can be extremely severe.

…sunbathe nude (or topless for women) This is offensive to most Thai people although nobody is likely to say anything to you if you do so.

…purchase any products or souvenirs made from wild animals including reptiles like snakes, monitor lizards, and also turtle shell and ivory.

…partake in prostitution. Regardless of what you have heard about Thailand prostitution is illegal.